June 18, 2009

The Editor
Nigerian Compass Newspaper
Lagos – Ibadan Expressway
Isheri.  

Dear Sir,

Re: Subscribers groan as Etisalat, Zoom Mobile refuse to interconnect

We refer to a story with the above title on Page 36 of your esteemed paper, Nigerian Compass, of Monday June 15, 2009 written by your Assistant Editor, Lucas Ajanaku, and wish to clarify the issues contained therein.

Etisalat Nigeria has made adequate arrangements with other telecommunication service providers in the country as part of our commitment to providing world – class service for our customers who we recognise may want to reach their loved ones who have been on other networks before we came into the market.     

We would therefore like to place on record that the issue of Etisalat refusing to interconnect with Zoom mobile or any other telecommunication service provider does not arise as Etisalat, in the best interests of its existing and potential subscribers, is open to and constantly working to improve cross-network communication.  

Our efforts at ensuring that our customers enjoy the best quality of service was recently recognised by Nigerian Communications Commission (NCC) when they adjudged Etisalat the best network in Nigeria terms of quality of service. You may recall that we came first in 4 out of 5 parameters and came a close second in the fifth.

Our commitment to providing world-class service to our subscribers is the key driver for our corporate existence. Our various innovative products and services, such as Easy Cliq and Easy Starter, bear ample testimony to this unassailable commitment. That we are rolling out our services across Nigeria in shorter time than it took any of the other networks is further proof of our commitment to bringing the best quality of service to every potential subscriber in the country.

We thank you for the opportunity to clarify issues raised in the said story.
 

Yours faithfully,
For: Etisalat Nigeria

Yinka Akande
Director, Brands and Communications