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The Geeks
The Etisalat Geeks are; Energetic, Smart, Witty and Technically Savvy individuals. They are equipped to solve your technical device needs.  They have the know-how and skills set to address primary technical challenges, to ensure optimal communication device performance. 

 Outlined below is a subset of the services offered:

Internet configuration & basic setup  File Back-up & retrieval
Lost data retrieval Troubleshooting handsets & devices
Virus & spyware detection & removal Operating System upgrade
Wireless network configuration URL support websites for application downloads
E-mail setup & synchronization, addition & deletion Android devices setup
Devices/Handset configuration & basic setup tips Free Apps download
Hardware repairs Optimize device performance
Technology consultation Basic tips to care for your technology devices

*High complexity technical repairs may require additional servicing from our repair center partners

Making Your Communication Life Easier
We understand that you depend on your mobile communication devices to stay connected. As a result, the Geek Force has been designed to make your communication life easier.  It guarantees effective after sales support that strives to ensure that you always stay connected and get the most of your device.

How It Works /What to expect

  1. Visit any participating Centre, and walk up to an Etisalat Geek.
  2.  Inform the Etisalat Geek of your technical challenges
  3. The Etisalat Geek will perform an assessment and trouble shoot your device.
  4.  If your device cannot be repaired by the Etisalat Geek, you have the option to drop your device for second level assessment by our repair centre partners.  This applies to only in warranty devices.
    * Limited to select centres
The Etisalat Geek Force Assurance
  1. Committed to Service
  2. Your communication satisfaction is important to us. We are dedicated to giving you the best after sales service possible.

  3. We understand that your technology device is - You

    To us, technology is like fine art. Nobody loves it more than we do. You know your technology better than anyone else -- it’s personal to you. We pledge to pamper it and handle it with care.

  4. We are committed to our customers
  5. Our customers remain the most important reason why we’re in business. We remain resolute in offering you the best customer experience.

Click here to go to Geek Force FAQ