Etisalat Nigeria

FAQs: Prepaid Data Roaming - Pay As You Go

1. What is the Prepaid Data Roaming Service about?

This service enables all new and existing prepaid subscribers to make use of data services such as Internet browsing, sending and receiving of mails, Blackberry activities, audio and video streaming e.t.c with their Blackberry device or any internet enabled device when they travel to any of our prepaid data roaming destinations. This is in addition to enjoying SMS and voice services.

2. How do I activate the Prepaid Data Roaming Service?

Prepaid data roaming is available to all Etisalat prepaid subscribers by default; except Enuf Yarn. Customers simply need to switch on their devices on arrival in the roaming destination and the default networks name (e.g. Vodacom – SA) and type of data technology supported, will appear on the handset. This could either be GRPS, EDGE or 3G. Note that these must be in uppercase to start enjoying data services.

3. What do I need to do before travelling to abroad to enjoy the Prepaid Data Roaming Service?

Ensure that you have sufficient airtime in your account and buy additional recharge cards to take along

4. What do I do when I get to my destination abroad?

It’s simple, just switch on your phone; the process of attaching to the local network in the visited country is automatic. It might take a few moments to find the local network. When it's done, the network's name or code should show up on your mobile phone screen and you can begin to connect to the internet. If it doesn't select the network automatically, you can carry out a manual selection. Go to settings on your phone, locate Network selection and choose manual. Your phone will list all our available partner networks and then the applicable network.

5. What are the countries and networks that I can carry out prepaid data roaming?

19	USA	AT &T
S/N	Visited Country	Operator
1	Benin Republic	Moov
2	Cameroun	MTN
3	Central African Rep	Moov
4	Egypt	Etisalat
5	France	Orange
6	Gabon	Moov
7	Gambia	Africel
8	Ghana	Vodafone
9	India	IDEA
10	Italy	Vodafone
11	Ivory Coast	Moov
12	Niger	Moov
13	Saudi Arabia	Mobily
14	South Africa	Vodacom
15	Spain	Telefonica
16	Togo	Moov
17	UAE	Etisalat
18	United Kingdom	Vodafone

6. What account will I be charged from when I carry out any data activities when I get to my destination abroad?

Easy Starter & Easy Cliq: Pay as you go data usage will be charged from the main account.
Elite world prepaid subscribers: Pay as you go data will be deducted from your Minimum Monthly Payment (MMP) account. Upon exhaustion of airtime in the MMP account charging from the main account would commence.

7. Can I use Blackberry services while I am roaming?

Yes you can. Provided you have sufficient airtime balance and an active daily, weekly or monthly blackberry subscription before travelling or when you arrive in your roaming destination, as this will enable you access the blackberry services in your roaming destination. Note that all usage of blackberry services i.e. bb messenger, sending pictures, voice notes, internet browsing e.t.c will still be charged at the applicable “pay as you go” prepaid data roaming rates.

8. If I already have an active Blackberry subscription in Nigeria, a roaming data plan and I travel abroad will I be charged for my blackberry and internet usage?

Yes you will. Having an active blackberry subscription only enables you access the blackberry services while roaming. All data usage will still be charged at the applicable “pay as you go” data roaming rates whilst roaming.
However you can commence your free Blackberry and Internet usage once you return to Nigeria provided your blackberry subscription is still valid.

9. How much am I charged when I carry out data activities in any of the prepaid data roaming countries?

All data activities will be charged at the applicable “pay as you go” data roaming rates. The data roaming pay as you go rates and associated countries are listed below:

19	USA	AT &T	23.20 per 10KB
S/N	Visited Country	Operator	Data Charges (N)
1	Benin Republic	Moov	07.32 per 30KB
2	Cameroun	MTN	15.17 per 10KB
3	Central African Rep	Moov	17.09 per 70KB
4	Egypt	Etisalat	29.40 per 10KB
5	France	Orange	17.90 per 70KB
6	Gabon	Moov	Not Available
7	Gambia	Africel	Not Available
8	Ghana	Vodafone	01.95 per 10KB
9	India	IDEA	21.97 per 10KB
10	Italy	Vodafone	30.86 per 10KB
11	Ivory Coast	Moov	07.32 per 30KB
12	Niger	Moov	17.09 per 70KB
13	Saudi Arabia	Mobily	30.71 per 10KB
14	South Africa	Vodacom	01.78 per 10KB
15	Spain	Telefonica	17.09 per 70KB
16	Togo	Moov	Not Available
17	UAE	Etisalat	62.11 per 30KB
18	United Kingdom	Vodafone	12.40 per 70KB

10. What are the data activities I will get charged for when I reach my roaming destination?

You will be charged for all data activities including the following:

Blackberry messenger: All messenger activities i.e. sending and receiving chats, pictures, files, voice notes.
IM: Accessing, sending and receiving chats from any IM account i.e. Google chat, yahoo messenger, MSN messenger
Social Media: Face book, twitter, Google+ e.t.c
Internet Access:Browsing any site, downloading content from any site, accessing email accounts, sending & receiving mails, accessing any social network site i.e. face book, twitter
Content Portal: Accessing and downloading content from Etisalat WAP & Web mobile portal.
Streaming: Audio & video streaming

11. How do I know if the network I am roaming on supports data?

Most network operators support data via 3G, EDGE or GRPS. If your handset picks up any of these signals and are displayed in capital letters, then you would know that you have access to data.

12. What happens if I run out of credit while roaming?

You will not be able to use data, voice or sms services until you recharge your line.

13. Can I recharge my line while roaming abroad?

Yes you can. If you have an etisalat recharge card, s imply recharge your line using the appropriate recharge code or receive credit transfers, e-top up, recharge others from anyone in Nigeria, and you can resume data usage.

14. Can someone else recharge my line while roaming abroad?

Yes this is possible. The person can recharge your line using the recharge others service, transfer credit to your line, or pay for e-top up and your line would be credited instantly.

15. Can I use my existing free data MB while I’m roaming?

No, you will not be able to use any free data MB while roaming. All data charges would be deducted from your main account. You can however resume usage of your free data MB when you return to Nigeria, as long as the free MB is still valid.

16. Can I switch off access to data while I am roaming?

Yes you can switch off your access to data services before you travel or when you arrive in your destination abroad. Once this is done, you can only make & receive calls, send &receive SMS while roaming.

To switch off data on Blackberry:

Click on blackberry symbol
Go to manage connections
Proceed to Mobile Network Options
Under Data Services, switch off data while roaming.

To switch off data on Iphone:

Go to Settings
Click on General
Click on Network
Select off under Data Roaming

To switch off data on other devices:

Consult your handset manual or call our call center on +2348090000200. Note that calls to the call centre will be charged at the applicable roaming rates.

17. Is it possible to limit my data usage to only Blackberry messenger services while roaming?

Yes it is possible. However you will have to stop all automatic login/access to internet activities such as twitter and face book and also stop all emails from being delivered to your device:

Personal Emails - Blackberry:

Click on blackberry symbol
Go to Setup and click on it
Select the required email you want to turn off
Select Filters, then select “Do not forward messages to the device”
Click on save and perform these steps for other personal email addresses

Official Email- Blackberry:

Click on Desktop Icon
Go to Options
Select Email Filters
Uncheck (it should be checked) the box that says “If no filters apply send email to handheld”
Uncheck the Boxes for “ To & BCC Default and CC Default
Click on save.

18. Will I be able to use my existing Easy net data plan when I am roaming?

No, you will not be able to use your existing Easy Net data plan while roaming. You can however resume usage when you return to Nigeria, as long as the data plan is still valid.

19. Will I be able to purchase Easy Net or Easy Blaze plans when I am roaming?

Yes, purchase of Easy Net and/ or Easy Blaze data plans is possible while roaming; however you will not be able to use this until you get to Nigeria, as long as the plan is still valid.

20. When I return to Nigeria, where will my data activities be charged from?

Upon arrival in Nigeria, your data activities will be charged from your blackberry subscription, easy net or easy blaze plan, or free data (MB) as long as they are still valid. Otherwise you will be charged the local pay as you go data rate that is applicable to your package.

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