Etisalat Nigeria

FAQs : Prepaid Data Roaming Plans

1. What is the Prepaid Data Roaming Service about?

This service enables all new and existing prepaid subscribers to make use of data services such as Internet browsing, sending and receiving of mails, Blackberry activities, audio and video streaming e.t.c with their Blackberry device or any internet enabled device when they travel to any of our prepaid data roaming destinations. This is in addition to enjoying SMS and voice services.

2. What is a Prepaid Data Roaming plan?

This is a plan that is designed for data usage whilst roaming abroad. It can be purchased before your travel or while abroad. With the successful purchase of the roaming data plan, all your data usage while abroad will be deducted from this plan until it is exhausted, after which the pay as you go data tariff will apply. The prepaid data roaming plans can be purchased and used in the countries listed below:

S/N	Roaming Data Plan Countries	Roaming Data Plan Countries
1	United Kingdom	Vodafone
2	South Africa	Vodafone
3	Saudi Arabia	Mobily
4	Republic of Benin	Moov
5	Ivory Coast	Moov
6	Central Africa Republic	Moov
7	Niger	Moov

3. How do I buy a data roaming plan?

You can buy a data roaming plan by dialing the appropriate purchase code in the table below:

S/N	Code	MB	Price	Validity
1	2961#	20	6,000	30 days
2	2962#	50	13,000	30 days
3	2963#	100	24,000	30 days

4. In purchasing the prepaid data roaming plan, which account am I charged from?

Purchase of any of the prepaid data plans will be charged from your main account.

5. Can I buy the data roaming plan before I travel abroad?

Yes you can. However, you can only start using the plans when you arrive in your desired destination and your validity starts counting from the day you purchase the plan.

6. Can I buy the prepaid data roaming data plan when I arrive abroad?

Yes you can as long as you have enough airtime in your account. Simply input the code for the required plan and you will receive an SMS confirming your purchase. All plans are valid for 30 days from the day of purchase.

7. When I buy a data roaming plan, how would my data activities be charged?

All data activities will be charged from the purchased data roaming plan size until it is exhausted. After which data activities will be charged from the main account or MMP account as applicable at the applicable PAYG roaming rates.

8. Can postpaid subscribers buy the data roaming plan?

No, the data roaming plan offer is available to prepaid subscribers only.

9. How will I know if the purchase of the prepaid data roaming plan was successful?

You will receive an SMS notification confirming the success or failure of purchase of the plans.

10. What is the validity of the prepaid data roaming plans?

The data roaming plans are valid for 30 days from the day of purchase and can be used 24 hrs daily.

11. What are the data activities I will get charged for if I have purchased a prepaid data roaming data plan?

You will be charged for all data activities including the following:

Blackberry messenger: All messenger activities i.e. sending and receiving chats, pictures, files, voice notes.
IM: Accessing, sending and receiving chats from any IM account i.e. Google chat, yahoo messenger, MSN messenger
Social Media: Face book, twitter, Google+ e.t.c
Internet Access:Browsing any site, downloading content from any site, accessing email accounts, sending & receiving mails, accessing any social network site i.e. face book, twitter
Content Portal: Accessing and downloading content from Etisalat WAP & Web mobile portal.
Streaming: Audio & video streaming

12. How do I check the balance of my prepaid data roaming plan?

Dial *228# and your data plans balance and expiration date will be displayed on your handset

13. What happens after my prepaid data roaming plans expires?

Once your prepaid roaming data plans expires, you will get an SMS notification. Any further data usage will be deducted from your main account or minimum monthly payment (MMP) account as applicable as long you have sufficient airtime, until another plan is purchased.

14. Will I get a notification before the expiration of my prepaid data roaming plan?

Yes you will. An SMS notification will be sent to you 3 days before the validity expiration of your roaming data plans.

15. Will I get a notification when my prepaid data roaming plans expires?

Yes you will. An SMS notification will be sent to you on the day your prepaid data roaming data plans is due to expire.

16. What happens after my prepaid data roaming plans is exhausted?

Once your prepaid roaming data plan is exhausted, any further data usage will be deducted from your main account, MMP account or promo account as applicable (as long as you have sufficient airtime) or until you purchase another data roaming plan.

17. Can I buy another prepaid data roaming plans when my current plan expires?

Yes you can as long as you have enough airtime in your account. Simply input the code for the required plans and you will receive an SMS notification, confirming your successful purchase.

18. Can I buy another prepaid data roaming plan even when my current plan has not expired?

Yes you can. The new plan size will be added to the existing one. For example, if you had a plan balance of 10MB and then you bought 50 MB plan your new data roaming plans balance will be 60MB and your new validity will be 30 days from the date of new purchase.

19. If I travel to a country that does not support usage of the data roaming plans, how would my data activities be charged?

All data activities will be charged at the applicable “pay as you go” rate in the country you are roaming in as follows:
Easy Starter & Easy Cliq: Main Account
Elite world Prepaid & SME: Mminimum monthly payment (MMP) account. Upon exhaustion of airtime in the MMP account charging from the main account would commence.

20. If I am using the pay as you go option for data, will I be charged for the same activities as listed above?

Yes, all the activities listed above are charged for, irrespective of the options you are using i.e. the pay as you go option or a data plan.

21. Can I use Blackberry services while I am roaming?

Yes you can. Provided you have sufficient airtime balance and an active daily, weekly or monthly blackberry subscription before travelling or when you arrive in your roaming destination, as this will enable you access the blackberry services in your roaming destination. Note that all usage of blackberry services i.e. bb messenger, sending pictures, voice notes, internet browsing e.g. would be deducted from your prepaid data roaming plans accordingly and at exhaustion of your plan, charging would be at PAYG roaming rates.

22. If I already have an active Blackberry subscription in Nigeria, a roaming data plan and I travel abroad will I be charged for my blackberry and internet usage?

Yes you will. Having an active blackberry subscription only enables you free access to blackberry services while in Nigeria. All data usage while roaming via blackberry will be deducted from your roaming data plan or at exhaustion of the plan would be charged at the applicable “pay as you go” data roaming rates whilst roaming
However you can commence your free Blackberry and Internet usage once you return to Nigeria provided your blackberry subscription is still valid.

23. How do I know if the network I am roaming on supports data?

Most network operators support data via 3G, EDGE or GRPS. If your handset picks up any of these signals and are displayed in capital letters, then you would know that you have access to data.

24. What happens if I exhaust the roaming plan and run out of credit while roaming?

You will not be able to use data, voice or sms services until you recharge your line.

25. Can I recharge my line while roaming abroad?

Yes you can. If you have an etisalat recharge card, simply recharge your line using the appropriate recharge code or receive credit transfers, e-top up, recharge others from anyone in Nigeria, and you can resume data usage while roaming.

26. Can someone else recharge my line while roaming abroad?

Yes this is possible. The person can recharge your line using the recharge others service, transfer credit to your line, or pay for e-top up and your line would be credited instantly.

27. Can I use my existing free data MB while I’m roaming?

No, you will not be able to use any free data MB while roaming. All data charges would be deducted from your main account. You can however resume usage of your free data MB when you return to Nigeria, as long as the free MB is still valid.

28. Can I switch off access to data while I am roaming?

Yes you can switch off your access to data services before you travel or when you arrive in your destination abroad. Once this is done, you can only make & receive calls, send &receive SMS while roaming.

To switch off data on Blackberry:

Click on blackberry symbol
Go to manage connections
Proceed to Mobile Network Options
Under Data Services, switch off data while roaming.

To switch off data on Iphone:

Go to Settings
Click on General
Click on Network
Select off under Data Roaming

To switch off data on other devices:

Consult your handset manual or call our call center on +2348090000200. Note that calls to the call centre will be charged at the applicable roaming rates.

29. Is it possible to limit my data usage to only Blackberry messenger services while roaming?

Yes it is possible. However you will have to stop all automatic login/access to internet activities such as twitter and face book and also stop all emails from being delivered to your device:

Personal Emails - Blackberry:

Click on blackberry symbol
Go to Setup and click on it
Select the required email you want to turn off
Select Filters, then select “Do not forward messages to the device”
Click on save and perform these steps for other personal email addresses

Official Email- Blackberry:

Click on Desktop Icon
Go to Options
Select Email Filters
Uncheck (it should be checked) the box that says “If no filters apply send email to handheld”
Uncheck the Boxes for “ To & BCC Default and CC Default
Click on save.

30. Will I be able to use my existing Easy net data plan when I am roaming?

No, you will not be able to use your existing Easy Net data plan while roaming. You can however resume usage when you return to Nigeria, as long as the data plan is still valid.

31. Will I be able to purchase Easy Net or Easy Blaze plans when I am roaming?

Yes, purchase of Easy Net and/ or Easy Blaze data plans is possible while roaming; however you will not be able to use this until you get to Nigeria, as long as the plan is still valid.

32. When I return to Nigeria, where will my data activities be charged from?

Upon arrival in Nigeria, your data activities will be charged from your blackberry subscription, easy net or easy blaze plan, or free data (MB) as long as they are still valid. Otherwise you will be charged the local pay as you go data rate that is applicable to your package.

Content on this page requires a newer version of Adobe Flash Player.