Etisalat Nigeria

Mobile Zone FAQs

1. What is etisalat Mobile Zone?

Etisalat Mobile Zone is a portal (website) with access to an array of exciting content such as wall papers, screensavers, ringtones, ringback tunes, games, SMS alerts etc.

2. How can I access it?

You can access it from either your PC (web) or phone (WAP). All you need do is to enter http://mobile.etisalat.com.ng on your web browser or your phone browser.

3. Do I need browsing settings?

Yes. You need the etisalat WAP settings, as this is the access point to the mobile Zone from your phone as well as the access point to download any content you have purchased from the web.

4. How do I get correct browsing settings?

Text SETTINGS to 790. You will receive the settings and you can save it.
Set it manually by clicking here;
Or you can receive the settings by calling customer care on 200

5. Do I need to register?

If you access the portal on your PC (Web), you will need to register your name, etisalat number and password. This is necessary so the system can send content directly to your handset. But when accessing from your phone (WAP), registration is not required as the system readily detects your handset and phone number.

6. The portal loads on my mobile device but request for registration/login

This shows that you are using the wrong access point. Rather than the WAP page, what is displayed is the Web page. You need to change the access point being used to the “etisalat WAP” access point and reload the page again.

7. What if I change my phone – will I be able to download content still using my previous registration details?

Yes. As long as you have the correct WAP settings on your new phone, you can still download from the Web or WAP, and you would not need to register again.

8. How can I download from the Web or WAP?

Using your PC (Web), you would need to register or login (if already registered), browse the portal and click on any content you would like to download. A link will be sent to your handset which you can click on and download your desired content and save. Make sure to use the etisalat WAP settings to download the content.

If you are using your phone (WAP), registration will be unnecessary. Just browse the portal, click on any content you like and download directly to your phone.

9. Why do I need to use the etisalat WAP access point?

Using the etisalat WAP access point allows the system detect your handset type so the content appropriate for your handset is displayed and you are able to download such. It also detects your phone number so you don’t need to register manually, unlike the WEB.

If you use any other access point aside from the etisalat WAP access point you will likely get an error response when browsing the portal and when downloading from the link received from the web.

10. I have downloaded content from the WEB, got an sms with a link, but the page/content does not download

Then you probably are using the wrong access point. You need to use the etisalat WAP access point to download the content.

11. I’m downloading content through WEB, why do I need the WAP access point enabled to download the content received by sms?

This is to allow the system detect your handset model and allow you download the appropriate content.

12. I get a time out error

There is probability of connection problems, please refresh or try again. If the problem still persists call customer care on 200

13. Are all content compatible with all handsets?

No. When browsing the portal on your phone (WAP), your phone will only display content compatible with the handset you are using. But when browsing on your PC (WEB) all content will be displayed and you can select whichever content you want. However, if the content selected is not compatible with your phone, a notification of this incompatibility will be displayed on your phone.

14. Will I then be charged for content not compatible with my handset?

No. A notice will be displayed on your phone screen and you will be able to go browse the portal and download other content compatible with your handset.

15. Am I charged for browsing the portal or downloading content?

No. Browsing the portal is absolutely FREE. You will only be charged for the content purchased, and the price will be displayed before you purchase it.

16. Will I then be charged for content not compatible with my handset?

No. A notice will be displayed on your phone screen and you will be able to go browse the portal and download other content compatible with your handset.

17. How much will I be charged?

The cost for each download is displayed before you purchase it.

18. Will I get a refund if I was charged for content I did not receive?

No, instead when you call customer care on 200 to report such cases, after investigating the content you were charged for will be resent to you.

19. Can I transfer my downloaded content to anther device?

No, the content is locked and can only be used on the handset that it was downloaded to.

20. Can I also subscribe for SMS Alert Services on the Portal?

Yes you can subscribe for SMS alerts from your PC (WEB) and phone (WAP) as well as by SMS. Click here for more information on Alerts.

21. Does the portal look different when I access it from my PC and my phone?

Yes. When accessing the portal from your phone (WAP) the page is made to fit your phone screen, and this is different from what it looks like on your PC (Web). However, the content on the web and WAP are the same.

22. Can I download Ring Back Tunes from the mobile Zone?

Yes. On your PC (web) you will need to register, or log in (if you are already registered) and click on the RingBack Tune link, to download tunes directly to your phone. From your phone (WAP) you don’t need to register or log-in as the system captures your details. Browse the portal to where the Ringback Tunes link is and click on it to download tunes. Chick here for more information on Ring back Tunes.

23. I can’t access the Ring Back Tune page from the WAP

Then you probably are using the wrong access point. You need to use the etisalat WAP access point to download the content.

24. What is ALERT ME?

Alert Me is a free service, which allows you receive the latest news, updates and promotions on etisalat’s content service. Subscription is free and you can opt out whenever you like.

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