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   Home > Customer Care > FAQs > Geek Force FAQs
Geek Force FAQs


  1.  Who is an Etisalat Geek?
An Etisalat Geek is a specially trained Etisalat staff empowered to provide unique after sales support to all Etisalat customers. They can be identified through their unique Geek uniforms.
  2.  Where can I get assistance from an Etisalat Geek?
Visit any of our Participating Etisalat Experience Centres to get full assistance from an Etisalat Geek.
  3.   What kind of problems are the Etisalat Geeks able to resolve?
The Etisalat Geek is empowered to support you with technology consultation and carry out spot maintenance of your technology devices.
  4.  What kind of devices can the Etisalat Geek carry out repairs on?
Our Geeks can perform service repairs on most Smart phone and PDA devices including Blackberry, ZTE, Nokia, Samsung, Huawei and other mid to low lower range Devices.
  5.  Do I pay for the services of the Etisalat Geek?
No. The service is free.
  6. What time of the day are the Etisalat Geek available in the Centres?
The Geeks are available in select centres during official business hours. Please see local store hours. You can also meet an Etisalat Geek on our Facebook page every Friday from 2pm to 3pm. 
  7. What if I cannot find my warranty card given to me when I first bought my device/handset?
Kindly provide to the Geek:
  1. Your Name
  2. MSISDN/ Phone Number purchased
  3. Date/month of Purchase
  4. Customer address and location
  5. Shop device/handset was purchased
  8. How long does it take for a Geek to repair my device/ handset fault?
It depends on the nature of the fault discovered on the handset/ device.
 
 
 

 

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