1. What is the EPL campaign and Mobile Services? Etisalat EPL (English Premier League) service is a service where mobile phone users can access EPL information via their mobile phones on the Etisalat network. The offering is broadly classified into two service lines.
Promotional Campaign service (using short code - 717)
The campaign is a promotion around EPL to stimulate the subscriber base to Participate in a weekly trivia question sent out as SMS to registered users of the service to answer in order to qualify for a draw to win elegant prizes.
Mobile Content service (using short code - 747)
The service has EPL contents to be delivered as SMS, Video and Audio to provide rich mobile contents to subscribers. Some of the contents include Club News, SMS, audio and video for Pre, Post and In-Match Highlights, League News, Scores, Table standing, fixtures and so on. The service is divided into 3 bouquets which are: Platinum (N100/week), Gold (N75/week), Silver (50/week) |
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2. How do I register for the mobile content?
Customer sends a text with club name and cost of bouquet to 747 for example Arsenal 100 to 747. |
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3. Can I register for more than one club?
Yes, subscriber can register for as many English premiership clubs as they desire. |
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4. What if I have already registered, do I get charged?
No, you would not get charged; you will receive a message informing the subscriber that you have already registered.
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5. Can I register for any other league for example Real Madrid or Inter Milan?
No, the services cover English premier league clubs only and no other league.
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6. What happens when my weekly subscription expires?
Subscription is one off till the end of the season with automatic renewal at the end of every week with the specified bouquet.
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7. Can I cancel subscription?
Yes subscription can be cancel at anytime. Subscriber should send a text X[my club name] example, send a Xarsenal to 747.
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8. What are the other services on the mobile content?
Besides club registration, there are on demand services or pay as you go that cost N20, these includes
- Fixtures: To receive information regarding the dates and times of upcoming league matches. To request this service, text FIXTURE to 747 @ N20/SMS.
- Info: To get information about etisalat EPL services. To request this service, text INFO to 747 at no cost
- Scores: To receive information on the latest scores of all matches played. To request this service, text SCORE to 747 @ N20/SMS.
- Scores per club: To receive the latest score for the specified club. To request this service, text SCORE clubname to 747 @ N20/SMS
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9. If I am register to a club can I still use this service?
Yes, a subscriber can use these service, they are different from the subscription service. |
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What is recharge and win?
This is a free standard service (platinum bouquet) between 1st -31st Oct , just recharge N500 and above.
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11. How does it work?
Subscriber should load N500 and send FREE plus prefer club name to 747 for example free arsenal to 747. |
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12. How do I know that I’m on the free service?
When the entry text is sent, the subscriber receives confirmation messages verifying the subscribers entry.
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13. What if I already have N500 balance do I qualify?
No, you must recharge N500 and above to qualify for the free service |
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14. Must I load N500 or can I recharge lower denominations up to N500?
Yes, subscriber can do a cumulative recharge as long as they send the entry text on that same day. |
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15. What if I recharge today and send the entry text tomorrow?
If a subscriber sends the entry text the next day after recharging, he/she do not qualify for the free service. To qualify subscribers needs to load N500 and send the entry text on that same day. |
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16. Can I receive free services for more than one club?
Yes, as long as you load N500 you can receive for multiple premiership club for example if a subscriber has a free service running for arsenal, he/she can load N500 and send free Man U to receive free for that club. |
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17. Can I cancel my subscription after the free time has expired?
Yes, subscribers can cancel subscription at any time before or after the free service. If a customer does not cancel he /she gets an automatic renewal for the priced bouquet. |
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18. What if I enter on the 31st of October do I still qualify?
Yes, a subscriber can enter from any day between 1st -31st October, and still get 30day free platinum services. |
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19. What if I am already registered for the mobile service before the promo starts do I automatically get the free service?
No, the subscriber would have to load N500 to be able to get the free service. |
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20. How does the promotional campaign service work?
The campaign is a promotion around EPL to stimulate the subscriber base to participate in a weekly trivia question sent out as SMS to registered users of the service to answer in order to qualify for a draw to win elegant prizes
Subscriber would be prompted to confirm their preferred club. The question will focus on the subscriber’s club. |
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21. How do I win?
Subscriber should sent a text to 717 indicating their preferred club, then weekly question will follow. |
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22. Do I need to be registered to the mobile service to receive trivia question?
No you don’t, however you can be on all of the services if desired. |
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23. Can I register for more than one club?
No, The competition is for one club at any time. |
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24. Can I cancel my registration?
Yes, subscriber can opt out at anytime time. |
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25. How do I cancel registration?
Subscriber should send STOP to 717. |
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26. What are the prizes to be won?
Different prizes from face cap, t-shirts, wrist bands to a grand prize at the end of the season where 8 people would watch live matches in the UK. |
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27. What if I send my club name to 747?
Subscriber will be registered for alert services instead of trivia question. |
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28. Do I get charged for the answers I send?
Yes subscribers are charged N50 per answers. |
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29. Do I get any prize for every correct answer?
No, every correct answer increase a subscriber chances of winning the monthly prize. |
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30. How do I know I have won a prize?
An SMS would be sent to winning subscribers. |
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31. Where do I go to collect my prize?
Winners would be contact by the customer care team to ascertain to closest outlet to their location. |
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32. Will I get questions for other clubs apart from my indicated club?
No, Subscriber would only receive question for their club. |
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33. How am I sure that I would not receive any club‘s question?
The system is built to identify each subscribers’ club and to further reassure, customer are prompt to indicate the preferred club. |
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34. If I subscribe for a different club for the mobile service, can I also register a different club for the trivia question?
Yes you can, the two services are different. |
