Etisalat Nigeria

Elite Classic Postpaid FAQs

1. What is Elite Classic?

From 0809ja, Etisalat, the network that cares comes Classic Post paid designed for the corporate, SME and high net worth individuals. Subscribers to this package only pay for what they use.

2. How to join the Classic Club?

To get on board the Elite Classic contract package, visit any of our experience centres near you and do the following:

Pick the credit limit of your choice
Pick your preferred number
Fill the Subscriber Agreement Form
Provide 2 coloured passport photographs
Provide your driver’s license or international passport
Your application is verified and you are advised to pay the prescribed amount depending on the credit limit you have chosen

3. What is Credit Limit?

This is the amount you can make calls with monthly, you will not be able to make calls once you deplete your credit limit. However, you can recharge your line to make more calls.

4. Can I change my Credit Limit?

You can change your credit limit at any time. Once you make the request and pay the additional amount as security deposit, the change will be effected within 24 hours.

5. Can I get a special number on Elite Classic?

Yes you can have a special number on Elite Classic. At the point of purchasing the Elite Classic you will be asked to choose a number from the range (0809 99 00 000- 0809 999 9999 and 0809 79 00 000- 0809 799 9999). However, you can also choose any number outside this range.

6. How do I activate my SIM?

You can only get your Elite Classic Post paid SIM from any of our shops, your SIM is automatically activated once it’s provisioned, just start making calls and enjoy your classic experience.

7. What is Credit limit?

Your credit limit is the amount you choose as your default limit with regards to how much you desire to spend before you are barred from making calls. To make more calls, all you need to do is to top up your account by loading a recharge card denomination.

8. Can I change my credit limit?

Yes you can but this can only be done at the end of the billing cycle, that is, end of the month. To effect the change, simply visit any of our service centres and make the request.

9. How do I check my usage?

To check your usage, dial *235#

10. How do I check my Balance?

To check your balance, dial *232#

11. How do I recharge my account?

To recharge your account, dial *222*PIN Number*0#

12. How do I get my bills?

You will get your bills in one of the following ways:

A copy will be sent to your email address
An SMS containing your billed amount will be sent to you once the bill is generated
You can view/download your bill on our self-care portal on www.etisalat.com.ng

13. How do I pay my bills?

You can pay your bills via the following methods:

Recharge Cards: Using recharge cards

Dial *222*PIN Number*1#

Bank payment: You can make payments into your Elite World account at any of the below designated banks:
FCMB
Intercontinental Bank
Fidelity Bank
UBA
GTBank
First Bank
Oceanic Bank
BankPHP
Access Bank
Stanbic IBTC

*The account name for payment at the banks is Etisalat Nigeria

Etisalat Experience Centres: You can visit any of our experience centres to make payments into your Elite World account

14. How can I migrate to Elite Classic – Contract?

You can migrate from Easy Starter or Easy Cliq to Elite Classic Contract, all you have to do is visit any of our experience centres and ensure that you provide 2 coloured passport photographs and your drivers’ license or international passport for identification purposes.

15. Can I migrate from Elite World – Contract to other packages?

Yes you can migrate from your Elite World Postpaid to Elite Classic. To effect the migration, you will have to visit any of our experience centres.

16. Can I roam on my Elite Classic – Contract?

Yes you can. To activate roaming, call 200 to confirm the availability of our roaming services in the country you are travelling to. Or you can visit our website at www.etisalat.com.ng/eliteworld. As soon as you confirm this, you will then need to visit any of our experience centres or our designated banks to pay the deposit fee. Roaming will then be activated on your line.

17. What is VIP Caller Services – Black?

This unique service allows you to allow all incoming calls except those on your black list.

	USSD	IVR
Service Activation	2571#	Dial 257 and press 1
Service Deactivation	2572#	Dial 257 and press 2
Adding to the black list	2573*<Number>#	Dial 257 and press 3
Remove from the black list	2574*<Number>#	Dial 257 and press 4
Query the black list	2575*<Number>#	Dial 257 and press 5

18. What is VIP Caller Services – White?

This unique service allows you to block all incoming calls except those on the white list.

	USSD	IVR
Service Activation	2561#	Dial 256 and press 1
Service Deactivation	2562#	Dial 256 and press 2
Adding to the black list	2563*<Number>#	Dial 256 and press 3
Remove from the black list	2564*<Number>#	Dial 256 and press 4
Query the black list	2565*<Number>#	Dial 256 and press 5

19. What is Budget Alert?

This unique service enables you to set a pre-defined monthly spend amount in order to control your phone usage. To activate the service using IVR, dial 261 and follow the voice prompt. To activate using the USSD dial: *261*1*<Amount>#

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