Etisalat Nigeria

Elite World FAQs

1. What is Elite World?

From Etisalat, your innovative network comes Elite World fully packed with a lot of incentives for the high value customers to suit your life style. Once you hook up to the Elite World plan you will never stop enjoying discounted tariff and loads of freebies.

2. How to join the club?

To get on board the Elite World – Contract package, visit any of our experience centres near you and do the following:

Pick the Minimum Monthly Payment (MMP) plan of your choice and credit limit, if applicable
Pick your preferred number
Fill the Subscriber Agreement Form
Provide 2 coloured passport photographs
Provide your driver’s license or international passport
Your application is verified and you are advised to pay the prescribed amount depending on the MMP and credit limit you have chosen.

3. What is Minimum Monthly Payment (MMP) plan?

Your MMP plan is the minimum monthly amount you are willing to spend on the network. Elite World comes with 4 different Monthly Payment plans viz the 2500, 5000, 10000 and 20000. Each plan comes with amazing bonuses that helps you get more out of your minimum monthly spend on or off the Etisalat network. The higher the MMP plan you chose, the more bonus points you acquire and the more the freebies you can get.

MMP Level	Airtime Bonus	Free Monthly Data Bundled
2500	10% ( NGN 250 )	20MB
5000	15% (NGN 750)	50MB
10000	20% (NGN 2,000)	150MB
20000	25% (NGN 5,000)	300MB

4. How can I change my MMP plan?

You can change your MMP plan at the end of the billing cycle, that is, before the end of the month, if your billing cycle is before the end of the month. To effect the change is easy. Simply visit any of our experience centres and our friendly customer experience executives will be happy to assist you.

5. Can I get a special number on Elite World?

Yes you can have a special number on Elite World. At the point of purchasing the Elite World you will be asked to choose a number from the range (0809 99 00 000- 0809 999 9999 and 0809 79 00 000- 0809 799 9999)

6. How do I activate my SIM?

When you pick up your SIM from any of our experience centres, you will need to sign up to the package you desire and the line will be provisioned and immediately activated by our friendly experience shop staff. The Elite World SIM is only available from our experience centres nationwide.

7. What is Credit limit?

Your credit limit is the amount you choose as your default limit with regards to how much you desire to spend before you are barred from making calls. To make more calls, all you need to do is to top up your account by loading a recharge card denomination.

8. Can I change my credit limit?

Yes you can but this can only be done at the end of the billing cycle, that is, end of the month. To effect the change, simply visit any of our service centres and make the request.

9. How do I check my usage?

To check your usage/balance, dial *235#

10. How do I check my Balance?

To check your balance, dial *232#

11. How do I recharge my account?

To recharge your account, dial *222*PIN Number*0#

12. How do I get my bills?

You will get your bills in the following methods.

A copy will be sent to your email address.
An SMS containing your billed amount will be sent to you once the bill is generated.
You can view/download your bill on our self-care portal on www.etisalat.com.ng

13. How do I pay my bills?

You can pay your bills via the following methods:

Recharge Cards: Using recharge cards

Dial *222*PIN Number*1#

Bank payment: You can make payments into your Elite World account at any of the below designated banks:
FCMB
Intercontinental Bank
Fidelity Bank
UBA
GTBank
First Bank
Oceanic Bank
BankPHP
Access Bank
Stanbic IBTC

*The account name for payment at the banks is Etisalat Nigeria

Etisalat Experience Centres: You can visit any of our experience centres to make payments into your Elite World account

14. How can I migrate to Elite World – Contract?

How can I migrate to Elite World – Contract? You can migrate from Easy Starter or Easy Cliq to Elite World – Contract, all you have to do is visit any of our experience centres and ensure that you provide 2 coloured passport photographs and your drivers’ license or international passport for identification purposes .

15. Can I migrate from Elite World – Contract to other packages?

Yes you can if you don’t have any unpaid bills. To effect the migration you will have to visit any of our experience centres.

16. Can I roam on my Elite World – Contract?

Yes you can. To activate roaming, call 200 to confirm that availability of our roaming services in the country you are travelling to. Or you can visit our website at www.etisalat.com.ng/eliteworld. As soon as you confirm this, you will then need to visit any of our experience centres or our designated banks to pay the deposit fee. Roaming will now be activated on your line.

17. What is VIP Caller Services – Black?

This unique service allows you to allow all incoming calls except those on your black list.

	USSD	IVR
Service Activation	2571#	Dial 257 and press 1
Service Deactivation	2572#	Dial 257 and press 2
Adding to the black list	2573*<Number>#	Dial 257 and press 3
Remove from the black list	2574*<Number>#	Dial 257 and press 4
Query the black list	2575*<Number>#	Dial 257 and press 5

18. What is VIP Caller Services – White?

This unique service allows you to block all incoming calls except those on the white list.

	USSD	IVR
Service Activation	2561#	Dial 256 and press 1
Service Deactivation	2562#	Dial 256 and press 2
Adding to the black list	2563*<Number>#	Dial 256 and press 3
Remove from the black list	2564*<Number>#	Dial 256 and press 4
Query the black list	2565*<Number>#	Dial 256 and press 5

19. What is Budget Alert?

This unique service enables you to set a pre-defined monthly spend amount in order to control your phone usage. To activate the service using IVR, dial 261 and follow the voice prompt. To activate using the USSD dial: *261*1*#

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