1. What is Blackberry from etisalat? |
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2. What can I do with my Blackberry from etisalat?
- Receive and send mails using up to 10 email accounts:
yahoo mail, MSN/Hotmail , ISP-provided email , gmail/googlemail , Handheld Email Address: set up a BIS account from the handheld browser userid@etisalatng.blackberry.com
- View attachments in multiple formats:
MS Word, MS Excel, MS PowerPoint, Text, Adobe (pdf), HTML, Images (.gif, .jpg, .bmp), Zip
- Browse the internet at top speed
- Chat using the most popular Instant Messaging communities (Googletalk and MSN)
- Chat with any other Blackberry user globally using the Blackberry Messenger
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3. What Blackberry devices is etisalat selling?
- Blackberry Bold Touch 9900
- BlackBerry Torch 9800
- BlackBerry Curve 9300
- Blackberry Bold 9700
- Blackberry Curve 8520
- BlackBerry Storm 9500
- BlackBerry Bold 9000
- BlackBerry Curve 9360
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4. Where can I get etisalat Blackberry?
- At any etisalat experience centers
- At etisalat mini shops
- At etisalat kiosks or Mobile Point of Sales (mPoS)
- From etisalat Corporate Sales Managers
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5. What plans does etisalat offer its Blackberry subscribers?
Etisalat offers the Blackberry Internet Service (BIS) to individuals; Blackberry Enterprise Service Plus (BES Plus) and Blackberry Enterprise Service (BES) to corporate customers.
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6. Can I still use the etisalat Blackberry service if I already own my device?
Yes. However you must be sure that your device is not locked to the network the device was bought from. etisalat will not provide support for devices not bought from its authorized outlets therefore customers need to ensure their devices are compatible with the etisalat network before activating the service.
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7. Does etisalat offer only the monthly BIS Plan?
Except
for Etisalat BlackBerry Enterprise Service (BES) and BlackBerry
Enterprise Service Plus (BES+); the following are the additional plans available from etisalat.
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8. How much does the etisalat Blackberry service sell for?
Please visit the Blackberry section of the etisalat Nigeria corporate website for the most up to date prices for the Blackberry plans |
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9. I have bought my Blackberry device, how do I activate?
Pick the desired plan you want from the table below and dial the corresponding USSD code or send the corresponding sms key word to the short code.
PLAN |
TIME |
USSD CODE
(NON-VOICE) |
USSD CODE
(VOICE PLAN) |
SMS KEY
WORD TO 399 (NON-VOICE) |
Price |
VALIDITY |
BlackBerry
Internet
Service(BIS)
|
Daily |
*399*5# |
*499*5# |
N/A |
N250 |
24hours |
Weekly |
*399*6# |
*499*6# |
N/A |
N1,000 |
7Days |
Monthly |
*399*1# |
*499*1# |
BIS |
N3,000 |
30Days |
BlackBerry
Complete
|
Daily |
N/A |
*499*3# |
COD |
N100 |
24hours |
Weekly |
N/A |
*499*3*1# |
COW |
N500 |
7Days |
Monthly |
N/A |
*499*3*2# |
COM |
N1,500 |
30Days |
BlackBerry
Social
|
Daily |
N/A |
*499*2# |
SOD |
N100 |
24hours |
Weekly |
N/A |
*499*2*1# |
SOW |
N400 |
7Days |
Monthly |
N/A |
*499*2*2# |
SOM |
N1,300 |
30Days |
BES & BES+ |
Visit any etisalat shop |
N6,000 |
30Days |
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10.
How do I renew my subscription as a prepaid subscriber?
- The network alerts you of service suspension 3 days before, 2 days before and on your due date
- If you have the required subscription in your account, the service is auto-renewed for another 30 days
- If you have less than the subscription fee, your account is suspended until you recharge to the required value
- Upon recharge to the required subscription amount, service is automatically restored for another cycle
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11. I can’t browse anymore and it isn’t my due date yet, what do I do?
- Call Customer Care on 200.
- You may also call 200 for any other issues that you may have using your Blackberry
- You can walk into any of the etisalat experience centres to lodge a complaint about your Blackberry service
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13. My device suddenly stopped working, what do I do?
- If you bought it from our authorized outlets, your device comes with a 12-month warranty valid for all non-willful damage faults
- Walk into any of our experience centers and lodge a complaint with the staff
- The staff will do some trouble-shooting to ascertain what the fault is and if it can be immediately resolved
- If the fault falls under warranty, a replacement device will be issued to you
- If the fault is adjudged to be willful damage, you will bear the repair costs and be advised of the repair associated timelines (6 weeks)
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14. How to deactivate etisalat Blackberry Complete, Social and BIS Voice plans?
Dial *244*1# or *244*2# to migrate to Easycliq or Easy Starter respectively @ the cost of N100. |
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15. What is the difference between the BlackBerry Voice plans and the Blackberry Non-voice plans?
The Blackberry Voice plans from etisalat allows subscribers enjoy 20k/sec voice tariff to all networks in Nigeria with no daily access fee while with the regular BlackBerry plans subscribers call at the default voice tariff rate of 50k/sec. |
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16. How do I enjoy lower call rate on my regular BlackBerry service?
To enjoy lower call rates on the regular BlackBerry service subscriber will have to opt-in to Easylife 1.0 or 2.o to make calls at 25k/sec and 20k/sec respectively with daily access fee charged. |
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17. What is Blackberry Voice Plan from Etisalat?
With the Blackberry voice plan you have access to the regular Blackberry Service and also enjoy discounted voice tariff of 20k/second to all network with no daily access charge. |
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18. What can I do with my Blackberry Voice Plan?
To deactivate any of your plans, dial *399*2# from your Blackberry device and wait for the confirmation of your status.. |
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19. On which Plan can I use the Blackberry Voice plan service?
The Blackberry voice plan is currently available on the Full BIS and Social and Complete plans and you can either subscribe to Daily, Weekly or Monthly. |
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20. Will I be charged a daily access fee for making calls at 20k/sec?
No you will not be charged any daily access fee. |
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21. As a post-paid subscriber can I subscribe to the Voice Plan?
No, the service is only available to all etisalat pre-paid subscribers. |
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22. If I migrate from my existing blackberry plan to the new voice plan, do I still have previous service validity added up to the new one?
No, once you migrate from your current Blackberry plan to the voice plan you lose your validity and it starts counting all over again. |
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23. With my voice plan am I entitled to any promotional service like Home Zone, You and Me, unlimited SMS, free midnight calls etc?
The package has NO form of freebies – BOIC, You and Me, unlimited SMS, free midnight calls or any other promotion or benefit on the network |
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24. Will the 20k/sec tariff rate also apply to International calls?
No, International calls will still be charged at the default rate. |
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25. Will my SMS tariff rate also be reduced?
SMS will be charged at the default rates. |
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26. If I don’t renew my Blackberry Voice Plan subscription after service validity expiration will I still be charged 20k/sec for voice calls?
No, once your service validity expires and you don’t renew the plan, your calls will be charged at 50k/sec. |
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27. How many emails can I setup with my Blackberry complete plans?
Subscriber is able to setup only 1 web email address aside from the blackberry email address |
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28. How many emails can I setup with my Blackberry social plans?
Subscriber cannot setup any web email address only the etisalat email address |
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29. How many emails can I setup with my BIS plan?
Subscriber is able to setup 10 web email addresses and one blackberry email address |
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30. Can I surf the internet with my social/complete plans?
Yes, with any of the plans subscriber can surf the internet. |
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31. Can I use any Instant Messaging (yahoo messenger, AOL, Google talk ) chat with my blackberry social plan?
No, with the social plan subscriber can’t do any Instant Messaging. |
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32. What is the Data Cap on my Blackberry plans?
There is no Data Cap on any of etisalat Blackberry plans. |
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33. How to deactivate etisalat Blackberry Complete, Social and BIS Non-Voice plans?
Dial *399*2# from your BlackBerry device and wait for the confirmation of your status. |
