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   Home > Customer Care > FAQs > Roaming FAQs
Post Paid Roaming FAQs


  1.  What do I need to do before I leave?
Kindly visit any of our experience centers and fill out a form for the Elite world post paid package, indicate your requirement of international roaming service and make a minimum security deposit of N50,000.
  2.  What do I need to do when I get to a foreign country?
All you have to do is to switch your phone on; the process of logging on to the local network is automatic.
  3.  How do I dial an Etisalat Nigeria number while roaming?
You would have to add the international dialing code of Nigeria which is +234 followed by the Etisalat Nigeria number (leaving out the 0 that precedes the 0809 number)

For example, if you want to dial the following Etisalat Nigeria number 0809 XXXX XXX you would dial +234 809 XXXX XXX
  4.  How do I dial a Nigerian landline while roaming?
You would have to add the international dialing code of Nigeria which is +234 followed by the area code and the landline number (leaving out the 0 that precedes the area code)

For example, if you want to dial the following number in Lagos 774 XXXX you would dial +234 1 774 XXXX where 1 represents the area code of Lagos which is 01.
  5.  How do I dial a local number in the country that I am visiting?
You simply dial the local number the way it is.

For example, if you want to dial the following number in the United Kingdom 079 XXXX XXXX, you dial 079 XXXX XXXX.
  6.  How do I get billed when I make calls while roaming?
Your Elite World package is a postpaid package. For all calls made while roaming, you are billed by the visited network and the totality of charges are sent to Etisalat who includes this in your monthly bill.
  7.  How much do I get charged for calls made while roaming?
This is based on the country that you have roamed to and the rate our roaming partner in the visited country that you are roaming on charge.
  8.  Do I get suspended when I get to my limit or once I exhaust the N50,000 deposit?
The N50,000 is a roaming security deposit needed for activating the roaming service, it is not part of your bill. You will not get suspended when you reach your credit limit. You will be billed according to your usage while in the roaming environment and payment is expected to be made at the end of the month when you receive your monthly bill.
  9.  When do I receive my bill for roaming?
You will receive your bill at the end of the month and depending on the travel dates the bill could be received in the following month’s bill.
  10.  When a Subscriber comes to Nigeria to roam on Etisalat network , does he get any SMS from us?
Yes, he gets a welcome sms
  11.  Why do I have to pay as much as fifty thousand for roaming?
This is the standard security deposit for roaming.

Pre-Paid Roaming FAQs


  1. How do I activate the prepaid roaming service?
You don’t need to activate your prepaid roaming, Etisalat prepaid roaming service is available by default
  2. What do I need to do before leaving for my destination abroad?
Before travelling out of the country, you need to have sufficient balance in your account and buy additional recharge cards to take along.
  3.  What do I need to do when I get to a foreign country?
It’s simple. Just switch on your phone; the process of logging on to the local network is automatic.
  4.  How do I dial any mobile Nigerian number while roaming?
You would have to add the international dialling code of Nigeria which is +234 followed by the Nigerian number (leaving out the 0 that precedes the mobile number).

For example, if you want to dial the following Etisalat Nigeria number 0809 XXXX XXX, you need to dial +234 809 XXXX XXX
  5.  How do I dial a Nigerian landline while roaming?
You would have to add the international dialling code of Nigeria which is +234 to the area code as well as the landline number (leaving out the 0 that precedes the area code)

For example, if you intend to dial the following Lagos number 774 XXXX you would simply need to dial +234 1 774 XXXX where 1 represents the area code of Lagos which is 01.
  6.  How do I dial a local number in the country that I am visiting?
You simply dial the local number the way it is.

For example, if you want to dial the following number in the United Kingdom 079 XXXX XXXX, you dial it as 079 XXXXXXXX.
  7.  Do I get charged for making and receiving calls while roaming?
Yes, you get charged for making and receiving calls while roaming.
  8.  Do I get charged for receiving SMS while roaming?
No, you don’t get charged for receiving an SMS while roaming.
  9.  Will I be able to check my account balance while roaming abroad?
Yes, simply press *232# on your phone then send
  10.  Will I be able to recharge my account with etisalat Nigeria recharge cards and E-pins while roaming abroad?
Yes, simply press *222*Recharge Number# and send
  11.  Will I be able to recharge my account with the recharge card of the network I am roaming on?
No. You will not be able to recharge your account with recharge cards bought in the country you are roaming in.
  12.  Will I be able to get in touch with customer care (on 200) from my phone while roaming abroad?
Yes, simply press +234 809 0000 200 on your phone then Dial
  13.  Will I be charged for calling customer care (on 200) from my phone while roaming abroad?
Yes, you will be charged for calling customer care (on 200) from your phone while roaming abroad.
  14.  Is it possible to receive credit transfer and recharge from others while roaming?
Yes, you will be able to receive credit transfer and recharge from others while roaming.
  15.  Will I be able to make use of the recharge bonus received during roaming?
No, you will not be able to make use of the recharge bonus received as you roam because this is meant for use only within Nigeria.
  16.  Do I have the option of using my bonus/promo account while roaming?
No, you will not be able to make use of the promo account; however for Elite world prepaid subscribers; their MMP (Minimum monthly plan)/Bonus account is available for use during the roaming period.
 
 
 

 

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