1. How do I load my Etisalat recharge card? |
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2. How do I
check my credit balance?
Simply dial *232#, Send or dial 232, Send to access the Interactive
Voice Response (IVR) system and follow the voice prompts. |
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3. How do I
transfer credit to another Etisalat number?
Simply dial *223*0000*TransferAmount*Receiver'sNumber#, Send or dial 223
to access the Interactive Voice Response (IVR) system and follow the
instructions.
0000 is the default transfer PIN. To change your PIN, simply dial 247,
Send to access the IVR or *247*OldPIN*NewPIN# |
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4. How do I
activate my Etisalat SIM?
With your new Etisalat SIM in your mobile phone, simply make your first
call, listen to the voice prompts and Etisalat announcements and you're
connected! |
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5. What's
an IMEI and where is it located?
An IMEI (International Mobile Equipment Identity) is a unique number
attached to every mobile phone. This number is located behind the
phone's battery. |
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6. After
activating my SIM card, what do I do if I can't make any calls?
Please visit the Authorized Dealer you purchased your SIM card from or
dial 200 from your Etisalat line or 0809 0000 200 from any other network
to reach Customer Care. |
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7. What is
a SIM Card?
SIM stands for Subscriber Identity Module. A SIM card is a small "smart
card" for GSM/GPRS mobile phones.
This card saves important information (i.e. network information, account
services, your mobile phone number, stored telephone numbers, SMS
messages and more) and contains your personal account profile.
The SIM card should be inserted into your mobile phone for it to
operate. |
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8. How do I
insert the SIM Card into my phone?
On the back of your phone, remove your battery pack and identify the
metal contacts in the phone that should align with the metal contacts on
the back of your SIM card.
Align the SIM card notch with that of the phone SIM slot and insert the
card.
If your SIM is inserted correctly, you will not be able to see the metal
contacts after inserting the card. Replace the battery pack and battery
cover, then turn on the phone.
If your SIM was installed properly, you will be able to begin making
calls. |
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9. How do I
check my account balance from my handset for FREE?
Checking your account balance is a free service.
To do this, simply dial *232#, Send. You will receive a message in your
phone's display, indicating your credit balance. You could also dial
232, Send to access the Interactive Voice Response (IVR) system and
follow the voice prompts. This is also a FREE call. |
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10. Where
can I purchase more airtime?
Simply visit any of our Experience Centres, Authorised Dealers or kiosks
around you. |
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11. How do I
change my mobile number?
To change your mobile number, simply buy a new Etisalat SIM card from
vendors or Authorised Dealers around you. You can also visit any
Etisalat Experience Centre close to you. |
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12. How do I
disconnect my Etisalat number?
Any Etisalat number without a
chargeable transaction within a ninety (90) day period is automatically
disconnected from the network. |
